These policies apply to all services with the EXCEPTION of Microblading/Shading unless stated for Microblading/Shading/Permanent Makeup.
All services are subject to CHANGE.
All services are subject to CHANGE.
NO SHOW, & CANCELLATION FEES, BOOKING FEES AND DEPOSITS are not credit towards future services. DEPOSITS/BOOKING FEES ARE TO RESERVE YOUR APPT FOR THAT DAY ONLY AND WILL BE FORFEITED IF ANY OF THESE POLICIES ARE NOT ADHERED TO, AND NON-REFUNDABLE.
LATE POLICY
CALL AHEAD
If client is running 10 mins or less late to their Appointment time there will be NO FEE.
If client will be more than 10 mins late they are considered CANCELING appointment, and are subject to 50% of service or the deposit that was left -whatever is greater. We do offer a one time exception.
Please refer to No Show Policy in the case you abuse our late policy and have used your one time exception.
If client is running 10 mins or less late to their Appointment time there will be NO FEE.
If client will be more than 10 mins late they are considered CANCELING appointment, and are subject to 50% of service or the deposit that was left -whatever is greater. We do offer a one time exception.
Please refer to No Show Policy in the case you abuse our late policy and have used your one time exception.
RESCHEDULING IN ADVANCED
CALLING
Client MUST speak to someone (Voicemails and Texts WILL NOT BE ACCEPTED we are closed Sunday and Monday as well), and are allowed to reschedule at least 12 hours ahead of appointment time to AVOID ANY FEES.
ONLINE
A client can reschedule and cancel online on schedulicity at least 4 hours ahead of appointment time to AVOID ANY FEES (48 HOURS for microblading or shading)
RESCHEDULING SAME DAY
Must CALL ONLY 818-478-0968, NO ONLINE RESCHEDULING ALLOWED AT THIS POINT.
MUST call to reschedule, you will have a one time exception, then pay SAME DAY CHANGE FEE (50% of scheduled service or Deposit that was left, if the service required it). Microblading and Shading forfeits booking fee/deposit for same day cancellations or reschedules. No exceptions.
CANCELLATION IN ADVANCE (doesn’t apply to Microblading)
CALLING
MUST speak to someone (Voicemails and Texts WILL NOT BE ACCEPTED), Can cancel at least 24 hours ahead of appointment time to AVOID ANY FEES.
ONLINE
Can cancel online at least 24 hours ahead of appointment time to AVOID ANY FEES .
CANCELLATION SAME DAY
CALLING ONLY
MUST call to cancel, you will pay a CANCELLATION FEE (50% of scheduled service or booking fee/deposit whatever is greater ) if calling less than 15 minutes before their appointment, and have exhausted your one time exception, please refer to NO SHOW POLICY.
NO SHOW POLICY
If a client does not communicate before the appointment and doesn’t show, the client is subject to a NO SHOW FEE (75% of scheduled service).
If card is declined, NO SHOW FEE will have to be PAID before any new appointments. The account will be flagged and they will not be able to book again.
If NO Show and card is successfully charged, client profile will be un-blocked, and can book as normal.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.
MICROBLADING POLICY
For Safety reasons, Please no children under 10!
For NEW microblading appts,your card was charged a non-refundable, non-exchangeable, non-transferable Booking fee/Deposit/Retainer.
Your balance will be due at time of appointment.
Cash Preferred
As of 9/1/17 Microblading does NOT include a retouch session. Microblading is a two part session and a perfecting session must be scheduled within 6-12 weeks. If you have a previous tattoo or oily skin you will require a minimum of 2, possibly 3 retouches.
By booking, You understand that you MUST cancel or reschedule YOUR APPOINTMENT 48 hours in advance for microblading/shading/pmu or you will forfeit your deposit for microblading. A text/voicemail is NOT an acceptable form of cancellation (we are closed Sunday and Monday). You must call and speak to upper management to cancel a microblading appointment 48 hours in advance. Sickness, and emergencies although unfortunate, do not excuse a deposit being forfeited. You will need to leave a new deposit for a new appointment.
Please book with Confidence. See you soon!
CLICK BELOW FOR THE MICROBLADING CONSENT FORMS AND TO PREPARE YOURSELF FOR THE PROCEDURE :
COURSE POLICY
Our booking fees (deposits for your course) are non refundable . If we are notified within a week (7 days) you can apply your booking fee deposit to a future class date.
If you cancel the day of, you will forfeit your deposit or 50% of the course whatever is greater . Kit will not be given in case you do not come to class.
No shows are subject to our no show policy above.
If you paid in full, you will need to give us a weeks notice for a refund and you will also be subject to a 5% merchant fee. Your kit fee and your booking fee may also be non refundable based on time of notice, and is on a case by case basis .
Your consent is given to these policies when you book your appointment.
We ask that you kindly respect the policies we have in place .
Please contact us if you have any questions.
818-478-0968 text or call
Tuesday -Saturday 10-6
