These policies apply to all services with the EXCEPTION of Microblading. All services are subjected to CHANGE,NO SHOW, & CANCELLATION FEES, FEES are not credit towards future services

LATE POLICY

CALL AHEAD

If client is running 10 mins or less late to their Appointment time-NO FEE.

If client will be more than 10 mins late they are considered a CANCELING appointment, Please refer to No Show Policy

RESCHEDULING POLICY

IN ADVANCE

CALLING

Client MUST speak to someone (Voicemails and Texts WILL NOT BE ACCEPTED), they are allowed to reschedule at least 24 hours ahead of appointment time to AVOID ANY FEES

ONLINE

A client can reschedule online on schedulicity at least 24 hours ahead of appointment time and AVOID ANY FEES

SAME DAY

CALLING ONLY, NO ONLINE RESCHEDULING ALLOWED AT THIS POINT

MUST call to reschedule, you will pay SAME DAY CHANGE FEE (50% of scheduled service)

*you are allowed to make a one time exception for the client. Must notate client profile with initials and date exception was made.  

CANCELLATION POLICY

IN ADVANCE

CALLING

MUST speak to someone (Voicemails and Texts WILL NOT BE ACCEPTED), Can cancel  at least 24 hours ahead of appointment time to AVOID ANY FEES

ONLINE

Can cancel online at least 24 hours ahead of appointment time to AVOID ANY FEES

SAME DAY

CALLING ONLY

MUST call to cancel, you will pay a CANCELLATION FEE (50% of scheduled service) if calling less than 15 minutes before their appointment please refer to NO SHOW POLICY.

NO SHOW POLICY

If a client does not communicate, the client is subject to a NO SHOW FEE (100% of scheduled service) the account will be flagged and they will not be able to book again. Please make a note with your initials.

 

If card is declined, NO SHOW FEE will have to be PAID before any new appointments.

 

If NO Show and card is successfully charged, client profile will NOT be blocked

MICROBLADING POLICIES

For Safety reasons, Please no children under 10!

For NEW microblading appts,your card was charged a Deposit. Your balance will be due at time of appt. Cash Preferred

As of 9/1/17 Microblading does NOT include a retouch session. Microblading is a two part session and a perfecting session must be scheduled within 6-12 weeks. If you have a previous tattoo or oily skin you will require a minimum of 2, possibly 3 retouches.

By booking, You understand that you MUST cancel or reschedule YOUR APPOINTMENT 1 week in advance for microblading or you will forfeit your deposit for microblading. A text/voicemail is NOT an acceptable form of cancellation. You must call and speak to upper management to cancel a microblading appointment. Please book with Confidence. See you soon